Thursday, August 21, 2014

Miami Herald publisher Alexandra Villoch is big on customer service

You'd think that after more than 110 years in business, the one thing the Miami Herald would have figured out by now is how to deliver a newspaper!

But here's what a self-described "committed subscriber" posted on Facebook very early Wednesday morning.  At 9:15, Herald publisher Alex Villoch comes to the rescue.

Ironically, later in the afternoon, Villoch appeared on a news segment on CBS4 and made this promise to the half dozen or so people in South Florida who still get the Herald delivered, "your newspaper will be there on time tomorrow morning.”

Who says print is dead?

Maybe spotty delivery is the reason they're able to offer six months of the Sunday paper for only 9 bucks.

Maybe you'll get it, and maybe you won't.

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